As with countless other reviewers, I submitted my order on Nov 29th and it still hasn’t been shipped. Their customer service number didn’t connect at all. I waited to chat with a customer rep on the site (number 51 in line!). They told me no problem to cancel the order and return my money. I then asked for confirmation of the return being processed via e-mail, the rep said “no actually, you can’t have a refund until you receive your order and then send it back, it will be there by the 25th” I was in the process of typing my response to this (it’s not helpful if the order shows up on Christmas Day or a few days before! I won’t be home, the plan was to bring the wrapped gift with me), and the rep disconnected from the chat before I could respond. Considering how awful the customer service is, I feel I was very respectful in expressing my dissatisfaction and it was uncalled for to end the chat so abruptly. I will never order from this company again and will tell anyone I know about this experience. I suspect I will never see the crocs I ordered but I guess time will tell.
