I ordered the wrong size online for my daughter. Immediately emailed them asking to change the size before they shipped out the order. Got an email response saying they cannot modify the order and that I will need to wait to receive the item, pay shipping costs to send the item back, wait for a refund (which I've read most people have not gotten) and then order the correct size. I called them after receiving this response and stated that if it was going to be this much of a hassle, I wanted to cancel my order. They said they cannot cancel online orders. It is 2023 ... How can this company not change, modify, or cancel an online order before it ships out? I finally received the order in and the shoes didn't even come in a box, they came in a plastic bag in the shipping bag (they were supposed to be a gift for someone). Terrible customer service all around. I will never order from this site ever again.
