The checkout process was clunky, and the site kept not allowing me to pay directly with a credit card. Eventually, I had to use PayPal, which I no longer use, which meant reactivating an old account. Support was, at best, mediocre and did not address the issue of direct payment via credit card. Instead, they focused on my success with the PayPal transaction. Clearly, the support person did not read my email at all.
