I purchased a template from Eviory that was supposed to work in Canva but didn’t. Despite multiple attempts to contact both Creative Market and Eviory, the issue remains unresolved after several weeks. Eviory initially reached out, claiming the template was fixed and offering a complimentary download. However, after I provided the requested information, they stopped responding, and the template link still didn’t work.My experience underscores the risk of purchasing from Creative Market, as they rely on sellers to resolve issues. In this case, there has been literally no customer support or contact from either Creative Market or Eviory, regardless of how many different ways and times I reached out. The lack of communication and customer support has been extremely frustrating. I would not recommend Eviory and would say be cautious purchasing from Creative Market based on my experience.Update: I have not yet received a response from support, despite Creative Market’s claims. I submitted an additional request a few days ago and am still awaiting a reply.
