creativemarket

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Beware

Beware! Auto billing (annually) done without any reminder email in case one wants to cancel and not renew membership. On top of that, when I sent a complaint email, it took several days to receive a reply (which landed in my spam). Unacceptable response time by email. No phone number or chat for live replies to customer service issues. Overall, disappointing for an otherwise, great marketplace for products I enjoy.

2
Date of experience: Nov 15, 2024