coursera

1.7
1.7 from 2.9K Reviews and Ratings
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DON'T START FREE TRIAL! Coursera's Billing Practices Feel Like a Deliberate Scam

I signed up to explore Coursera's courses and understand the costs after the free trial, but instead of giving me a 7-day trial as advertised, they immediately charged €49.77—before any course was even selected.What followed felt like a deliberately engineered scam:The invoice gives no details—just “subscription plan,” with no course name.No option to cancel anything from the account since nothing shows in Purchases.No way to remove or update the payment method to stop future unauthorized charges.There’s no real customer service:No phone number available.The support email is non-functional or bounces you between automated replies.If you do get a reply, it’s to redirect you to a dead-end support bot that gives irrelevant answers.It honestly feels like Coursera has set up its system to make it impossible to resolve billing issues or reclaim your money. This is not just poor service—it's a well-designed trap.I strongly advise others to be cautious before entering payment details or trusting their “free trial” claims.

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Date of experience: May 16, 2025