Please do not let Costco ATT switch you over with bunch of lies. I was lied to that my area has a ATT 5G tower and I will get a good cellular service. I have had the most horrible service I've ever experienced on use of cell phone since I changed to ATT and ATT Costco service. I ported 6 lines from T-Mobile because of the lies on reduced monthly bills and good cell phone tower services in my area. My phone did not for one day receive good signals likewise the rest of my family members, either in my house, my community or even within the major city of Dallas.Myself and my family members have called them on a different and multiple occasions for technical troubleshooting. The ATT staff finally asked me today if I buy the mobile device from online market place as the phones will never get good signal service the CIDD number I provided her could not be verified, that was after spending about 4hrs on the phone today for troubleshooting my phone lines, which means they are all fake or cheap iPhone 15 ProMax, unbelievable!!! How on earth will Costco allow scammers and fraudsters selling fake phones devices and lying to people at their store?????. To cap it all, Costco ATT representative asked me to return all the new phones we got from them since they do not work, but will not get my 6 trade-in phones devices back or get any credit back on them. What a shame on both Costco and Costco ATT!! I will not stop here but proceed to create awareness and warnings so people will know what they are getting into beforehand. Date of experience: 22 February 2024Please Note: Costco is a good place to shop except for the shady ATT phone authorized dealers they have at their stores.
