Update: Copper, to its credit, reached out to us and credited our account. We've updated our review to reflect the company's willingness to address our concern.Shady company. Stay away. We had a subscription with them, attempted to cancel, but still charged an annual fee. There was zero use of the account for over a year. We asked for a refund, and the company refused. There are plenty of other CRMs out there. Choose another one!