Just an ok user experience. Users can't configure their home page dashboard, and company, contact, opportunity records are nested on separate pages instead of flowing in a logical manner in a single page display. Often, it is necessary to click 2 links to get to the intended destination such as full view of a contact record. Activity ticker lists many unnecessary system updates that pollute the page with flotsam that doesn't help manage the sales process. My biggest beef is users can't append email threads captured by PW to the opportunities, so critical pieces of communications related to how the opportunity developed aren't part of the deal record. Likewise, if users send a quote to the customer, that email also can not be appended to the opportunity record. In addition, opportunities can only have 1 client contact. That does not align to the real world. Most often multiple customer contacts are participants, yet there is no way to add the to PW opportunities.
