I have been a loyal and active customer of Coinbase for over four years. During this time, I have consistently engaged with the platform—buying, selling, and staking cryptocurrency. I’ve also paid Coinbase a substantial amount in transaction and service fees over the years. In return, I expected a minimum level of professionalism and customer support. Unfortunately, my recent experience has been nothing short of appalling.Without warning, my account has been restricted. Coinbase claims this is due to my failure to act on an email sent 15 days ago. Let me be absolutely clear: I received the email, and it did contain a link related to “validation”—but that link was non-functional. It led nowhere. I attempted to resolve the issue myself by searching the Coinbase website for anything related to “validation,” and eventually found a page where I could upload a passport photo. That upload was accepted.Despite taking proactive steps to comply, my account is now restricted, and I am still completely in the dark as to why. The original email contains no meaningful explanation, no clear instructions, and the broken link only adds to the confusion. There has been no follow-up, no outreach, and absolutely no support from Coinbase to help resolve the issue.Had Coinbase provided even the most basic level of communication or functionality, I would have gladly complied with whatever verification they required. Instead, I’m met with silence and restrictions—despite being a long-standing, paying customer.This lack of transparency, poor communication, and inadequate support is unacceptable. It suggests a serious failure in customer service and platform reliability. I am now strongly considering closing my account and moving my assets to a more professional and responsive exchange. Based on my experience, I cannot recommend Coinbase to others.
