If Zero or Minus existed they would receive it. Was miss-sold the equipment by its capability and purpose. Was lied to about its costs and had 2/3 agreements ripped up due to "Errors" allowing the rep to perform Smoke & Mirrors on what was agreed.Tried to make the equipment work and it was terrible, beyond poor. Had customers walk out, tills that just could not be balanced or understood.Rung made complaints on all points above, then found out it was not designed as a standalone epos till but as a card unit! The rep knew we had alternative merchant facilities but this was NEVER mentioned. Merchant account was cancelled and £100 or so refunded.After 16 months of paying for what didn't work we withdrew it and got a trial in, continued to pay whilst new kit was on trial. New kit was a dream, tills balanced, customers didn't walk out and staff didn't get ratty whilst waiting etc.Contacted them by letter advised of circumstances, sent another letter, sent recorded delivery letter, all ignored. Rung Clover to ask for address to return the equipment to, been refused 4 times saying as active lease they will not collect and refusing to give a safe address to return to at my cost.Staff are just unreal and SO unhelpful. We leave our pub in days due to a multitude of reasons and have advised them of this yet they will not give us an address to return to or collect.One of the worst companies I have ever dealt with in 30 years in business. Have just came off the phone 14.52, 20/3, from a man in the collections department, I was diverted here, who refused to put me through to a manager (then said 1 was not available) then allegedly tried clover who advised they can not collect or accept return all the time the lease is live! I read a statement to him confirming that he and clover acknowledge they are not allowing me to return the equipment and understand I leave the premises in days and he said Yes and confirmed my understanding as above. UNREAL, just trying to be straight and return at my cost so equipment is safe. Would be happy to go to court and defend my corner as have been poorly treated from day 1 and equipment was a massive failure in our environment. AVOID at all costs. If you want EPOS I have used MeMSec in Essex, they are brilliant and Worldpay as a merchant have been brilliant got both for £50 a month less than Clover and they work!! Be Warned.
