6yrs ago we realized it was time we got current in our retail business and when looking for new POS systems, it can be overwhelming. Well, we decided to go with Clover. The interface was more slanted towards the Food/Beverage Industry but our sales rep told us that they were growing into the Retail world and any of our concerns were already in the works to be implemented. So, we moved forward with all of our locations. Well, when we brought the machines in, our sales rep would disappear. She went out shopping and meandering around the town. That should have been a sign. 6yrs later we are moving to Counterpointe. Clover NEVER implemented any of the things we were told they would, they actually took away things that were helpful for Retail! We have had so many issues and their Customer Service is deplorable. Called on a weekend and was told they were closed, cashiers ringing on terminals and in the middle of orders the register would cash out the order, cashier ringing up an order and items from that order appearing on the other terminals order, called Customer Service for assistance and was called a "Liar" and representative told me "I will jut close down all of your terminals" because I didn't agree when she told me we had three terminals instead of the two we had and then had a final drop duplicated onto our system, in the middle of the night, randomly and after checking cameras and paperwork was told they wouldn't remove it. Even though our Manager only put in the drop once and then didn't return to that terminal till noon the next day. It has been a nightmare! We continued our contract after the first three years because we thought it would get better...it did not!
