We've been using Clover POS UK since June 2024 and, unfortunately, the experience has been deeply frustrating. The system itself works, but the costs are significantly higher than what we pay with SumUp — even though we process substantially more money through SumUp. The pricing structure just doesn’t reflect value, especially for small or independent businesses.What’s been most disappointing, though, is the onboarding process and lack of transparency. I was reassured by the representative (Gavin) that the paperwork I was signing was not a contract — only to later discover I was locked into a four-year agreement. That’s on me for not reading the fine print more thoroughly, but I feel genuinely misled.The complaints procedure felt more like a formality than an attempt to resolve things. It was focused on reinforcing their position rather than finding a fair outcome, and when I expressed dissatisfaction, communication was simply shut down.I’d advise any business considering Clover to read everything extremely carefully and compare alternatives — particularly if you're already using cost-effective systems like SumUp. A long-term contract with high fees and little flexibility is a tough pill to swallow when there are more transparent options on the market.
