It was nice for my 9 years old son to play and learn from this place until they closed our account. We send the appeal to ask the reason why they closed the account, but they just simply said we get outside assistance. We are so sure we did not, but they said that we probably did not notice we did break the rule, and they would be happy working with us for the account if we admit we did. So I ask them to identify which part we did wrong because this is not about the account, we would like to learn a lesson for the future. But the director of support refused to say the details. His reason is that is according to the non-disclosure policy. I doubt about it because I did not sign an agreement like that when we signed up the account, I ask him to send the link of non-disclosure policy we could learn. he declined. I checked online from chess.com, I did not find non-disclosure policy, but I do see the fairly play, I asked him to highlight those we had a problem, but he ignored our requests and told us that we could move to other chess sites, and then never responded my email. We were so frustrated with this kind of support from chess.com. I need a follow up with this issue, not just because I paid 99$ for Diamond Membership, but also about we need to be clear what I have done inappropriately, and we could learn a lesson in the future.
