I've been giving them the benefit of the doubt up until now but it's getting harder and harder to do that. The website seems to function ridiculously badly for playing actual chess. I have at least one game every day rendered unplayable due to connection issues, despite every other site/application working flawlessly (urban area, fiber 100mbs tested). I've had opponents regularly disconnect in winning positions due to what can only be connection issues. The support is a joke - takes about two weeks and all you get is a copy paste email that doesn't address anything mentioned.Not to mention the huge amount of people who just disconnect or stop playing in lost positions. Chess.com doesn't seem interested in addressing that in any meaningful sense. It seems like they're so focused on selling premium but I don't understand why they don't invest some of the money they recently have coming in into making the actual chess enjoyable? Surely a flawless chess experience is a better sales pitch than endless popups and getting the odd GM to play on their site on twitch? I can honestly say that it's not enjoyable at this point. I love chess whether I win or lose, but watching me or my opponent auto resign while simultaneously running a speedtest to make absolutely sure that it's not my internet connection is a drag. It's bad for players and it's bad for the game.
