I was a diamond member of this website for four years and played thousands of games. Bizarrely, they warned and then banned me for cheating even though I had not cheated on one move ever. My protestations fell on deaf ears and it's very clear that they never took the time to actually review any of my games because it would have been obviously apparent that the ban was a complete nonsense.I began playing on lichess.org and the experience is much better. I suspect chess.com does have a rampant cheating issue but banning honest diamond members for no reason at all will certainly not fix it.My rating on chess.com never rose above 1650 and I'd often come across 1400 players playing like grandmasters. My rating is 1950 on lichess.org and I don't get the same sense that I am constantly battling against cheats and bots.Overall, I am bitterly disgruntled with the manner in which I was absurdly treated and cast aside by chess.com and I'd recommend using alternative sites.
