Josh is a friend and fellow member (Platinum) on chess.com. Josh is severely disabled: he cannot speak, cannot use his legs and right arm, and has only slight use of the thumb and forefinger of his left hand. This allows him to play chess via the touchscreen of his iPad, which he does with great enthusiasm! A few days ago, the iPad was dropped and destroyed, and knowledge of his chess.com password was lost with it. Consequently, although provided with a new iPad, he could not sign into his account, could not continue his work on Puzzles and Lessons, and could not continue with the 26 Daily Chess games he had in progress. As a (Diamond) member, I contacted Chess.com Support about the situation and received a reply next day from Kayt. One member attempting to act for another member (who cannot be contacted directly!) naturally raises security questions. Kayt found ways to resolve the issues and help Josh successfully regain his account. I cannot thank her enough for her kind, patient, and resourceful help. And thanks to Chess.com Support as well!
