A complete joke of a company! They claim to be doing as much as they can to catch cheaters but this is absolutely not the case. Why would any money hungry company that is looking to monopolise the online chess market ban the hands that feed them? They’ve got way too greedy and are sacrificing fair play for financial gain. I also agree with a previous reviewer with respect to why Russian flags are banned but Israeli ones are not? Clearly to them war crimes are restricted to certain nations. Avoid and look for better alternatives.
