My bad experience is not with customer service representative. My problem is with the chegg company’s new policy. You guys canceled the option where we can leave a comment on the answers. You basically giving the tutors the ability to give wrong or repeated wrong answers! Course hero not only allows you to leave a comment, but they let you upload the whole lab or document and they will actually solve the any problem you have no matter what because they have their customers first. I’m waiting for this semester to finish and I’m switching to course hero for sure. You guys need to take the student side never the tutor side, because we are the one who pay. You can’t just shut us off like that! I really hope someone reads this with an open mind and takes it to the higher management. Very very very disappointed!!
