Chase does not care about cardholders anymore! Chase did not investigate the following and allowed the scammer to keep the money: I attempted to utilize my account for a transaction involving hotel booking accommodations. However, despite my efforts, I encountered significant difficulties in completing this transaction and ultimately did not receive the intended service.The transaction in question pertains to a booking through Prestigia.com for hotel room reservation. It is important to note that my initial intention was to use the Kayak website for booking. However, during the process, I was somehow redirected to Prestigia.com without my explicit consent. I never received a booking number or any form of confirmation from Prestigia.com, not even a spam email. Upon contacting the designated hotel directly, I was informed that there was no record of any reservation under my name, nor had any payment been received.In an attempt to resolve this issue, I contacted Prestigia.com many times to seek clarification and assistance. Regrettably, my attempts to communicate with them have been met with silence, as I have not received any response or acknowledgment of my inquiries.Given the lack of communication and the failure to provide the promised service, I was left with no choice but to dispute this transaction. Chase didn't resolve the problem and didn't care that I closed the account with them.
