Absolutely awful experience with Chase. Was a First Direct customer for years with no problems whatsoever, but changed to Chase because of no charges for using card abroad. Experienced the most shocking service. Chase for no reason apart from me enquiring to revert to my maiden name decided to put my account on hold with no notice & blocking my access to the app so unable to contact anyone. The 0800 number wasn’t able to assist with card & app problems & the dept that query accounts don’t accept incoming calls so were unable to assist. I was left stranded at work in the City of London as no funds to get home as card wouldn’t work. 2 days & 7 calls later, I still have no access to my money & as yet, I’ve received no response. Decided to return to First Direct as trustworthy bank with the best customer service team. Feel ignored & very let-down. Banking with Chase has been an absolute shambles *Update* 1st July & still no help from Chase & still unable to access my account
