Chase doesn’t care about their customers, we were over charged for a rental car and though I provided chase a copy of the original reservation along with the company’s statement that all rates are locked once the reservation is confirmed they choose to over look the fact that the rate was changed on us and honor the scamming company charges.The company provided chase with a hand written receipt that not even the rep could understand how the amount came about along with unexplained charges and because I didn’t discuss the rate with my husband and he had no idea that the rate was changed on him along with forced charges for a third party insurance coverage chase is claiming that because he signed the receipt we are responsible for the charges.Number 1. We were taken off airport grounds by said rental car company and had no way of getting back to the airport or being somewhere that we could initiate another source of transportation and my credit card company is just blatantly saying it’s not their problem . I am disguised and disappointed because I never thought we would have to go through this especially being that I provided them with the documentation.
