you simply going to waste 3 hrs at chase to do simple things. .I am US citizen and had to witness this on two consecutive days. On February 27/2025 I needed extra bank account and wanted to try Chase bank. I live in Silver Spring. MD so I had to go close by branch, Chase Bank, 11297 New Hampshire Ave, Silver Spring, MD 20904. I walk inside and waited for 30 minutes. When I almost wanted to give up, a lady in one of the office that was entirely sitting alone doing nothing ( i can see her behind glass wall for 30 minutes) walked out and asked me why I was there. I told her I am there to open bank account. She told me I should wait 45 minutes. I told her I should comeback and left. When I comeback, I see the person on the glass wall ( the man that I supposed to wait this time ), I can see him sitting alone. One of the worker went in there and told him am back. Now, when this man took another 30 minutes to come out, that is when I realized the worker didnt want to take me in the first place then they make excuse to make the waiting time long. Then was so frustrated and said I should do it in on other branch instead of waiting and left At that time, I was disappointed by the man who didnt want to take me after the worker let him know I was there, and saying to my self, ''what kind of bank branch is this. Then the next day, 02/28/2025, for my personal reason , I went around Kensington area and decided to stop by the local chase bank Chase Bank, 2801 University Blvd W, Kensington, MD 20895, to get account opening done at that branch. I didnt have any doubt that I could get good and speedy customer service. What I witness however is something that makes you feel like you're not in USA. or, the workers at chase bank are some kind of groups that we have never seen in any bank, The same way I was asked why am there for yesterday, ( 30 minutes waiting for that), this time a rude and not willing to let me in type of women approach me and said'' before I let you talk to some one, I just want to let you know you have to have .....this ....that...bla bla she sounded like she wanted me to be frustrated but not wait to do what am there to do, Clearly, this people have mastered to make customer frustrated and leave. When I told her I have everything she asked, she doesn't seem she's happy and I dont know why these workers, in 2 branches I saw, were not happy to open bank account for customer. It could be because it takes long to enter customers information in computer or anything but, 100% chase is not a place to open bank account or anything that needs you to sit with a banker. They try to avoid doing their job at chase company cost. In general, I wouldn't recommend going to any chase bank and sit with a banker to do any business . They clearly makes excuse and eat your 2 hours before they let you in. Terrible experience. I cant believe chase bank has the worst bank system because of these people!
