Chase’s phone customer service is completely different from in branch customer service.Representatives are rude and ignorant. The bank made an error and closed out my debit card when they did not respond accordingly to a Fraud Alerrt text and email that I received. I acknowledged the transaction ,they closed my debit card preventing me from having further access to my funds. I called and they only had two sources of verification which failed to come through on my phone several times. The same phone I have for years. They eventually sent a new debit card but did not allow access to add to my digital wallet for convient use. i called again and was placed through a ringer of verification fails constantly eventually they locked up my bank cards preventing me fund access completely. Further they hung up on me and treating me like a perpetrator and refused me service and I had to visit in branch to unfreeze my service and recover access. They are unapologetic and did not take concern in the headache and inconvience they caused from the fist initial mistake that which they caused.
