Worst customer service experience ever. Have spent hundreds of dollars with them over the course of college and when my textbook did not include the access code, they refused to help me and offered no solutions other than "check the loose leaf textbook". Would give 0 stars if I could. Communicated with their 'team' for over 24 hours and provided all necessary information, attachments, images, proof, etc. Every person who replied was a different representative and I have never been so frustrated and disrespected as a customer. Find alternatives if possible because this grifting company is just looking for any possible way to charge college students. An absolute joke and I am disgusted by the treatment of students. They disgrace the term 'customer service'
