The #1 reason we work is to get paid. I haven't been paid for work I did 6 months ago and care.com support has been completely unhelpful in getting it resolved. I know the client paid them, care.com claims it was deposited to my bank, but my bank (my credit union for 30 years) did not receive the deposit. I've used care.com sporadically for about 10 years. This is the first time I've had an issue but it seems a big one to me. And it's next to impossible to reach someone at care.com who will even try to help. No support phone #, "do not reply" emails, etc. I think the clients get better support, but the providers don't.Also, it used to be free to sign up as a care provider but now you have to pay an annual fee for a "background check" (used to be optional) in addition to the 10% cut they take from your pay.Lastly, both their website and their app are a pain to navigate. Not intuitive.I still use them for new clients, but it's mostly inertia - I should look into their competition, and so should you if you're looking to do the same kind of work.
