I have been a member for years with reviews on my page and worked with many families from it. But one day I paid $30.00 to do my annual background check, which came back all good. Then all of a sudden I can’t log into my account. I tried reaching out to them numerous times, they were horrible at replying. After a month I finally got a response back after I kept on emailing them. They said deleted my account and can’t tell me why. All I did was apply to jobs , like I always have done. I think it’s crazy that they stole my money, then blocked my account and I couldn’t get a hold of them. You’re better off using Facebook to find a nanny or nanny position. They always have so many technical issues on their website and their customer service never respond or helps out. I also had the same person in the chat box on the help page who kept exiting out of my conversation because he didn’t want to deal with my issue. HORRIBLE CUSTOMER SERVICE!!
