capterra

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Login and review submission are catastrophic

First of all Capterra never publishes your review when you register with just an email. Forgive me for not having a LinkedIn account and don't want to create one just so I can submit a review.I took the time to write thorough reviews when I registered on their site just to find out that not one of them ever got published. And I also never received any email notification from them.Also: when you try to write a review you have to fill in your details that you already have in your profile, again. Each and every time. When you write to support you don't get an answer, ever. I'm not talking about having waited 2 days and whining now; I'm talking about 2-3 weeks without any communication from them at all.I'm pretty sure they'll respond to my review with "please read our review guidelines" or "write to review@capterra" and stuff like that. Yeah... but what else is there to do when I abide by the guidelines AND I write you and still don't ever hear back from you?Then there's just one thing left: avoid Capterra.

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Date of experience: Mar 14, 2023