My experience with Capital One has been extremely disappointing, to say the least. Despite consistently making timely payments, they abruptly closed my account without any prior warning or explanation. This lack of communication is simply unacceptable and has left me feeling frustrated and betrayed.To make matters worse, when I reached out to one of the representatives with ID# WEU624, who claimed to be the highest authority within the company, she displayed an alarming lack of empathy and understanding. It's unacceptable for a company representative, especially someone claiming to be in a position of power, to dismiss the concerns of their customers without attempting to assist or find a resolution.The way this situation has been handled has not only affected my relationship with Capital One, but it has also left me with doubts about their integrity and professionalism. I trusted this company with my financial matters, only to be let down when I needed support the most.I plan on sharing my negative experience with my family, friends, and anyone who will listen to ensure they avoid dealing with Capital One. It's disheartening to witness such disregard for their customers' satisfaction and well-being. I urge all associates and potential customers to steer clear of a shocking lack of empathy and understanding. the representative with ID# WEU624 seemed completely indifferent to my situation and failed to acknowledge how their actions have impacted me.Not only was the closure of my account unfair, but the customer service I received from Mosha was far from satisfactory. She arrogantly claimed to be the highest authority within Capital One and brushed off any possibility of helping me. It is astonishing that someone in such a position of authority could be so dismissive and unhelpful.The way I have been treated by Capital One has left a lasting negative impression on me. I can't help but feel that their supposed commitment to customer satisfaction is nothing more than empty rhetoric. This experience has made me question the integrity of the company as a whole.I am incredibly disappointed in how Capital One handles its customers. With their abrupt account closures and unhelpful customer service, I strongly advise my family, friends, and associates to steer clear of this company. There are plenty of other financial institutions that prioritize their customers and understand the value of communication and loyalty.I hope that my review helps others avoid the frustration and disappointment I have experienced with Capital One. It is truly disheartening to see a company that I once trusted fail so miserably in its obligation to provide fair business relationships
