capitalone

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Denied a purchase which was…

Denied a purchase which was embarrassing, then shut my card off thinking it was a fraudulent charge. Contacted them repeatedly to let them know it wasn’t fraud it was me, getting no where. We will contact you in 7-10 business days. In the mean time, can’t use my card. Worthless. Terrible customer service. No point.

1
Date of experience: Nov 15, 2023