I'm a head of a family with two kids which recently come from Cuba. I made a search online to deposit the money I brought from Cuba. I choose to create a deposit bank account with CapitalOne, that was the worst mistake I've ever made. I came legally to this country and I sold all the items and properties I owned in Cuba. A few weeks a go my cousin went to Cuba and bring me 1450 USD of items were sold after I left, as a policy his bank doesn't make transfers through Zelle for no more than 500 USD to new accounts and he made me 3 transfers, one per day. In the second transfer my account was frizzed. I called to capital one and asked me a few questions that I answered gladly because I know they need to protect their clients an they unfreeze my account, then my cousin made me the last transfer of 450USD and they freeze me again my debit account. I called back again to capital one and they asked me the sames questions also they asked me about my cousin's phone and I gave it to them, they called him to check the source of the money and my cousin explained to them in detail the source of that money. Never the less my accounts, with no more than a month an a have since opened they told me were going to be closed and a check with my money was going to be send it to me, also that my accounts were going to be under investigation. Today I called to capital one because that happened since 10 days ago and I haven't received the check. I have bills to pay and I'm still waiting. They told me my account was still under investigation, that is outrageous. I FEEL TREATED LIKE A CRIMINAL. This is my experience with that "bank", I'm waiting to finish an "Investigation" to a money well earned.
