My very first credit card was with Capital One back when I was around age 20. Later on I became a member of "Captal One 360" which was more of an online bank. I was delighted when they built up the physical locations, and moreso when "Capital One 360" members like me were able to go to them for their accounts and financial business. Later on I got one of the "high-interest" savings accounts that were advertised on TV for several months. Most of my financial business I do online, but every so often I will go to the bank to deposit or withdraw cash. Like if I need crisp $50s or $100s for gifts. I've never had a bad experience with Capital One and would encourage people to use it, especially if they happen to notice a physical bank branch close to them.
