I am a Pro Member of Canva currently.I haven't had major problems until recently.I have been creating a website banner for my new website & 2 of the images I've used disappear after downloading & saving.I have used different images, resized the file, resized the images, changed file type, compressed the file, all in an attempt to retain all the images on the banner with no solution.I am currently on hold waiting to speak to someone & it's been about an hour with no ending to hold in site. I have also put in a support request via email.I like the ability to be able to make the content & images I need to for my business, though I am not happy with the lack of customer service. As a Pro-Member I don't expect to be priority, though I do expect a level of customer service that exceeds bare minimum.I should have to hunt down a solution in the FAQ. I shouldn't be on hold for an hour & when all the corporate world has moved to Slack & instant messaging services, why doesn't Canva?
