This has by far been the worst design platform/company to work with in my life (and I have worked with many in a variety of fields). I don't have the time or space to go through the technical complaints while working with the program so I will focus on their customer service. While attempting to get ahold of customer service multiple times in the beginning of my time using canva, I would be lucky to hear back within a few days and the message was always automated or prewritten text which never applied to my direct problem. Then I hoped that if I signed up for a pro account through my nonprofit, the service might be better. CSR after CSR after CSR would respond to my documentation provided asking for info that a previous one had taken. I am the head of our nonprofit & founder, my name is on all government paperwork, listed on our website with my picture, I provided all documentation plus a handwritten letter, digital letter, 2 recent receipts with all info (my name, org name, address, websites), offered up a picture of my name on the org credit card, and my first born child....still they could not approve me as an authorized representative of the org. Each person asking for a different documentation not reading through the chain of conversation. THE IRS, STATE GOVERNMENT, FINANANCIAL INSTITUTIONS, and more recognize me as the president, so why wouldn't canva?! I will never work with this brand again and would not recommend them to anyone!
