My friend used my account to create and order baby shower invitation. They came out gorgeous however 3 days after delivery at her anatomy scan they found out the pregnancy was not viable. We emailed Canva and told them how happy we were with the invites and asked if it was possible to get maybe a refund or a partial refund since we could no longer use the invites and they were so compassionate said we could keep the invites, submitted a full refund, and even extended the option to email or call and talk if she needed someone to talk to about her loss. It was an amazing interaction above and beyond our expectation. Dar is an outstanding employee and I love them very much. :)
