I went into the Shawlands branch to buy a DVD box set and at the same time donate some games and a wine rack. As soon as I entered, a male staff member told me to wait until he’d served customers, then came over, and asked “Can I ask what’s in the bag?” in a tone as if I was stealing from the shop rather than donating. I was then grilled as to whether the games I was donating were complete. He then pointed to the wine rack and said it was too big to take.I felt like The Accused in court rather than someone supplying their stock for free.I wasn’t expecting a knighthood for my donation, but genuine gratitude rather than suspicion would serve the organisation well.When I got home I found that one of the five DVDs was missing! I phoned the shop to suggest they show as much care over the quality of goods going out as they do over goods being donated, and he got very defensive, saying customers regularly steal from boxes and that he didn’t like my tone!They’ve had their last donation and last purchase from me!
