Like many others, I would have given a one star, if not for one member of their team who saved the day.My cousin died a couple of weeks back and for various reasons I was unable to go to the funeral. As a way of marking his passing, I made a donation to CR in his name. I was guaranteed that I would receive an Email acknowledging the donation that day, so I could send it to his wife. Despite that lie, I had to chase the Email up twice. Eventually I got through to Hamza, who agreed that it wasn't acceptable. I'm not sure it was Hamza's job to do so, but he personally compiled an Email and sent it to me within the hour. Over a week later I received the official Email, which of course would have been too late to send. And I think Hamza's wording was better than the official one, which just came across as a Begging letter. CR, unacceptable! Hamza, well done, thank you. I'm not sure I'll bother in future.
