We are a small community-based institution that has used Brevo for almost five years. Our account has been in good standing during that period, with a list of over 60k subscribers and over 100k emails sent in some months. We use a dedicated IP, which has a good reputation. I arrived at work this morning to find access to our account suspended, and it plastered with banners indicating, 'Your account has been suspended for not following our Terms of use.' (Innocent until proven guilty, anyone?) This suspension appears to be due to a single complaint from an email address added six months ago as part of a prize draw we ran.I have provided evidence confirming this, including screengrabs of consent and opt-ins. I await their reply.In the meantime, I couldn't be more upset by their treatment of a loyal customer, and the trigger-happy way in which their compliance team handled this. Heads up: it's poor customer service to accuse your customers of wrongdoing and suspend them without warning before asking for evidence or giving them the chance to respond.Having previously been a happy customer, I am now sadly aware that Brevo cannot be relied on for business-critical functions, as there is evidently a risk they might suspend your account at any time. So I have begun searching for a more professional provider. For some time, Brevo appears to have been focused on growing revenue by over-diversifying and trying to be all things to all people - CRM, Helpdesk, Advertising Platform, SMS, WhatsApp - while neglecting their core email marketing functionality. Time for this professional email marketer to move on, I guess.
