Absolutely the worst service I've ever used in my life!. I've been with Paypal over 20 years. Recently took out a loan from Loanbuilder which has been great for me. I paid back every month no issues. They actually just offered me another loan because I've been such in good standing. Now Paypal Braintree is another animal and they are absolutely ridiculous with their ways of handling their customers which is us the Merchant not the BUYERS. Their service is SET UP TO HELP FRAUD PURCHASES...I had a $17,000 Sale come on my website. I called them three days later (since they did not send me THE NORMAL email saying that it was potentially fraudulent AND DONT SHIP which they normally did previously.). Because it was such a large purchase I asked the rep if there was anything fishy as the BILLING & SHIPPING ADDRESS WERE DIFFERENT. She (The Phone Rep) was rather rude, and gave me no information whatsoever about the potential charges of the card or if it was any way something I should worry about. She was very vague, and told me the money would be arriving in three days. When the money arrives I went and ordered the item for my client, and shipped it out to him with tracking number (signature required.) A month later Paypal Braintree sent me a chargeback saying that it was fraud. Then tell me I need to pay them all of the money or they're going to close my account and send it to collections.I am now using Stripe which does not let this happen whatsoever. I sale like that does not even go through Stripe, and they also have an app where you can actually see the attempts being made and AMOUNTS THEY ARE ATTEMPTING. Paypal Braintree HAS NO SUCH SUPPORT LET ALONE AN APP!! They tell you everything after a chargeback comes in! Braintree is a branch off Paypal which I loved using before getting allowing Braintree to PROCESS MY WEBSITE SALES. They are a company that cares less about us the merchant. They want our money and give us no support whatsoever. After the POTENTIAL charge back came in THEN the rep went inside of the back en, and told me that the client had tried to use that card before, looks pretty FISHY, and that I would be 100% responsible if it turns out to be fraud!!!!!!! Which it did. Within the last Paypal Loanbuilder CALLED ME AND offered me another loan. They was sending me the money then for new loan and Paypal Braintree blocked it because they send the money to my PayPal account which BRAINTREE now has limited until I pay them back in full. They make you sign ironclad agreements when you sign up with them, and then give you absolutely no support!!!! Tell me what was I supposed to do hold onto the item for a month? What type of position does that leave us in as the Merchant? Only thing you're telling me is they understand my frustration but that the Merchant is always 100% responsible for fraud. Mind you when they signed up to do my website processing they did not give me 30 seconds of consultation about this. I mean at all!!! We the merchant are supposed to notice. We are supposed to be professionals at fraud. Even though this is what the company is selling us. HORRIBLE SERVICE!!!!! #FredTheJeweler
