Why did you get rid of phone support? The one thing a customer wants from their payment processor is accessible support at any given moment. This is important to every business. They cheaped out on phone support.Who is paying who? How are you not accessible? Why should I even continue to use this service?Update: I had a new issue and the lack of phone support is just absolutely awful. My merchant is going on a 4th day of not being able to process any payment at all and they have not even properly addressed my issue. This is terrible i am going to have to look for a new company and waste money on new integration because they got rid of their phone, want to keep processing fees even on refunds, but don't provide any service for what you are paying them. FOUR DAYS!
