We're so unhappy with Braintree and their lack of customer support and care. You are now unable to phone anyone, it is all via email. We had a fraudulent chargeback case for a large amount of money, we provided all evidence that the order had been shipped and received with photograph evidence and an email from the customer saying that the chargeback had been logged in error and it was still decided as lost!! This is so appalling that we're taking our small out-of-pocket business elsewhere!
