I have been with them since 2014. During the first 5 years, their support was awesome: quick, responsive, smart - I was used to get answers from them even in less than 24h. They really had the best support, with people with their brain switched on. Since 2020, things drastically changed for the worse, and it's going always worse and worse every month. As for today (2021) their support is completely inconsistent, inconclusive, useless, with no-brain attached anymore, but only copy+paste of preformatted templates. And, the worst, is drastically slow: the last ticket took them 26 days (!!) just to answer a f* template which had nothing to do with my request. It seems to me they don't care anymore of their customers, so I think maybe they're shutting down the business, or they're really close to. I strongly discourage everybody to start doing business with them. After telling them more than once I wasn't happy of their support change, at the end I finally decided to move to a different payment gateway, so my overall traffic with them dropped by 90% (I'm still keeping a small part of recurring payments). I was one of the "big" customers moving a high number of transactions, and one of their biggest fans. Now I tell everybody to avoid them. It's really a pity. But they really don't give a f.
