braintreepayments

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AVOID Support non existent

AVOID. Something is clearly very wrong at Braintree Payments (owned by PayPal). Support is almost non-existent with little to no responses on support issues. We have been waiting over two months to get any sort of response on several issues despite frequent attempts to get in contact with someone. Having been with them since April 2021 I would not recommend them and we will not be using them for any of our other businesses (our vertical is financial services and insurance). We are not a small business either.

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Date of experience: Oct 06, 2021