braintreepayments

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Beware Braintree Credit Card Merchant Processing is The WORST!

Beware - the worst nonexistent customer service in the history of credit card processors. Just try getting a live customer service person on the phone. Every call goes to paypal and they have no Braintree merchant processing customer service reps. None! When you have fraud on your merchant account, you just want to speak to someone who can help you on the phone, you wont be able to do that with braintree, there literally is no customer service phone number! so you should know this before signing them up for your credit card processing. Also, when you know you have a fraudulent charge and cancel the charge within hours (or even minutes) of it going through your website, you still get get charged the full processing fee, its an absolute joke and PayPal should be embarrassed to be associated with this ridiculously below standard payments processing company. to say they have any sort of customer support would be a gross overstatement.

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Date of experience: Nov 09, 2021