We are a group of senior C-level managers starting an Internet-based business aimed at professionals. One of us has been running a consultancy company for 20+ years why we think we as a team know the business drill at an acceptable level. So, we apply for a payment solution at Braintree. And waits. For a week. For two weeks. Three weeks. Four. And still counting. And yes, we gave this company the benefit of the doubt and re-applied to cover for eventual internal sloppiness with customer applications. While we are still waiting we ask ourselves if we have ever in our careers met a company within a competitive sector that systematically ignores potential customers. The answer is, surprisingly - yes. Even twice. But both these rotten tomatoes went bankrupt within two years. We thank Braintree for showing its true face already before us signing up. We wish you all the best.
