Something has gone badly wrong with this company. I opened a merchant account with them a few years back, and all was well. They were responsive, and the service worked. I recently tried to contact them to setup a second merchant account, but every attempt I have made to contact them has been completely ignored. PayPal (who own Braintree) claim to have no way of contacting them, which is nonsense. Given that it is completely impossible to contact them, I will now start the process of moving to a different merchant service provider ASAP, before anything goes wrong that will need support.
