I guess for starters I would recommend reading all the negative reviews here and know that from my experience, they are all 100% justified and most match my experience as well. This company has a total lack of support. Further, PayPal/Braintree will hold your funds in what I would consider a legally questionable manner. After they create operational issues as a result, they seem more boastful of their power than concerned for their customer and how to resolve a problem. They seem to use any plausible deniability they can muster as an excuse to put funds on hold or limit withdrawals in order to bolster their own companies balance at their customers expense, which I believe is a breach of fiduciary duty.We were assigned an account rep when we signed up, which left the company. We did not get a new rep, and to date despite requesting one they have not assigned us a new rep and seem to be avoiding doing it (but without admitting it). They seem to change the bar as they go, and without warning.Paypal/Braintree is basically a monopoly that's grown to a size it sees customers as prey to be taken advantage of and destroyed. They are financially well enough off to not care about your companies long term success vs what they can suck out of your company in the short term.Our company has started searching for another payment processor/gateway. If Braintree/Paypal doesn't change it's standard operating procedures immediately we have no intention of staying to be further exploited by them. This is not something we take lightly as it's a lot of complication for a ecommerce/in-house retailer to change it's payment processing for no reason.
