We are a Netsuite customer that was urged to switch to Braintree for credit card processing. (PayPal owns Braintree). It turns out that Braintree is not supported by Netsuite and when my credit card processing quit working NOBODY would help me. This is the sort of problem that will put a customer out of business and the response was absolutely disgraceful. Essentially they did nothing and tried to claim it was not their program causing the problem. I ended up having to PAY Netsuite for advanced support to get to the root of the problem, which ended up being Braintree all along. If they had given me an ounce of support I could have avoided many thousands of dollars in lost sales. BEWARE of Braintree. I would NOT ever use them if you can help it.
