The worst merchant provider, completely inefficient - please use Stripe, not Braintree.Took months to set up an account, customer service is virtually non existent, you cannot call them, you email and it takes days to get a half baked response that is copied and pasted from someone else and it makes no sense. If you want any changes made for anything, expect it to take months and be completely inefficient. My contact would email me requesting information, I would respond almost instantly and receive their out of office response and have to wait a week or more for a reply.You want to use Apple Pay - 3 weeks to set up, you want to create a simple payment link for customers - forget it. You want to integrate with Piano or similar, 4 weeks wait, you have a technical query - 4 weeks wait. You need to speak to the underwriter- forget it.Braintree used to be the best option as technically they were superior, but that is just not the case anymore, most other merchant services do the same as Braintree, just better, quicker, easier and more friendly and efficient.Using Braintree for nearly 12 months has been the worst experience with any company I have ever had.I contacted Stripe and within 6 hours I had 1:1 call, an account, and was fully integrated taking card payments. It’s been several months now and the service is perfect.Please avoid Braintree and choose anyone else except them.
