As a small business owner averaging $80,000 per month in online transactions, I never thought I'd have to write a review warning others to steer clear of a payment processor, but here we are. Our recent ordeal with Braintree Payments has been nothing short of a nightmare, culminating in a loss of over $10,000 due to fraudulent transactions.We were aware that 3-D Secure (3DS) does help mitigate this type of fraud, so naturally, we reached out to Braintree for support. Their response was baffling and frustrating. Despite our monthly transaction volume, their support team casually mentioned that they couldn't provide us with 3DS "due to low volume." This excuse feels not only arbitrary but also dismissive, considering the financial stakes for our business.To make matters worse, the attitude of their support team was condescending and unhelpful, adding insult to injury. At this point, I can only advise others in the strongest terms: Do not engage with Braintree Payments. Their inability to provide necessary security measures and their overall lack of support could end up costing you dearly, as it did us.
